For any business organisation, regardless of its size and the sector in which they operate, the implementation of Quality Management Systems has become, nowadays, a key aspect. This is an essential measure to increase their efficiency and to be able to face the increasingly demanding and competitive national, European and world markets in order to guarantee their survival, profitability and success.
A Quality Management System is a control and improvement method for all the intermediate activities of the production process that affect the final quality of the products. Always keeping the customer’s satisfaction in mind.
The UNE-EN-ISO 9001:2015 is an advanced and complete vision of what a Company Management System is, and introduces concepts such as:
- Organisational environment and context
- Process Management
- Risks and Opportunities
- Continuous Improvement
- Internal Customer Satisfaction
- Working environment
- Internal and external communication
- After-sales activities
A Quality Management System is simply a tool used to run the organisation and obtain benefits.
In 2015 the standard was approved in accordance with the high-level structure which reflects a strategic choice that will apply to all ISO standards thus facilitating their integration.
Risk and opportunity become the cornerstone of the standard, enabling companies to achieve a higher degree of maturity.
UNE-EN-ISO 9001:2015 structure:
- Reference standards
- Terms and Definitions
- Context of the organisation
- Performance assessment